Cayuse, Inc.

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(You) helped us with something…and it was fixed within 10 minutes of my original e-mail. That is faster turnaround time than I can get from my own IS department and is very impressive.

CAYUSE Research SUPPORT

Standard SupportDuring system deployment, Cayuse trains the institution's in-house support team, which usually consists of key people in the Central Administration and/or IT organizations. This team provides Tier One support for the institution's broad base of Cayuse users. Standard Support is covered by the annual subscription fees and includes:

  • Access to the Cayuse Support Web site that contains up-to-date Cayuse release notes, User and System Administration documentation, training modules, email discussion lists, and other product-specific technical information.
  • Telephone Support during the hours of 6 AM - 5 PM PST, Monday through Friday, excluding federal holidays, for contacts on the customer's Cayuse team.

Customer ListServOur customer email listserv distributes technical support topics, productivity tips, and other product-specific content of interest to the Cayuse user community. If you would like an invitation, contact us at support@cayuse.com.

Browser SupportCayuse Research modules are supported on Internet Explorer 7 or later and Firefox 3.x on Windows and on Firefox 3.x on the MacOS. Browser configuration settings are detailed in the System Administrator's documentation.