It’s often the IT department that bears the brunt of time, labor, and frustration in any software implementation. These teams already regularly experience resource constraints, not the least of which include staffing shortages and limited time for adding more projects to an ever-growing list. Yet their expertise is invaluable during the implementation process. So how do you find the right balance to ensure you have the expertise and assistance from your IT team without overtaxing their limited bandwidth? To answer, we must first consider three of the most common objections from IT teams related to new implementations.
Objection 1: “I don’t have the time to implement a new solution.”
There’s a reason Cayuse is No. 1 in completed implementations, with more than 700 data migrations and a 97% customer satisfaction rating. Our process is fast and efficient, with a highly skilled team to offer support along the way. On average, implementations are completed within just a few months, as opposed to years with other industry vendors.
We commit to on-time, on-budget implementations with a detailed map to prepare your team. Plus, it’s designed to ensure your IT team doesn’t need to do any of the heavy lifting.
Karen Watsen, Research Data Team Project Manager at LSU Health Shreveport, said, “Having implementation people from Cayuse that actually worked in the field was valuable … the implementation team having that knowledge saves so much time and emails going back and forth.” Watsen’s colleague, Valerie White, Sponsored Programs and Technology Transfer Director, added, “I didn’t know how we were going to be able to do it — how we were going to do our job and do this implementation — but it paid off. I can see how it’s made my life and work easier.”
Objection 2: “I’m concerned about security.”
Cayuse is the most trusted vendor by CIOs. Our system manages billions of dollars’ worth of research, so we are 100% committed to the leading standards in security, availability, and privacy.
Security is always at the forefront of Cayuse’s technology planning. Our services include:
- Identity and access management
- Detective controls
- Infrastructure protection
- Data protection
- Incident response
- Patch management
- Vulnerability remediation
- Malware management
- Security monitoring
Our software suite, hosted by Amazon Web Services (AWS), applies defense-in-depth principles with layered security for the entire systems, including edge networks, VPC, load balancer, computing instances, operating system, and applications. Additionally, we’ve installed redundancies at every level to ensure failure at any level won’t affect customer services.
Cayuse is compliant with several well-known security and regulatory standards, including
- SSAE 16
- SOC 2
- PCIA
- ISO 27001
- HIPPA compliant – no PHI (personal health information) is shared through the Cayuse system
Technology Executive John Nord provides security recommendations for research teams.
Objection 3: “Will this create more work for me after implementation?”
The simple answer is no. In fact, after implementation, Cayuse’s system makes life easier for IT teams and employees. The software suite simplifies communication, centralizes data and reporting, eliminates siloes, and provides industry-leading support.
If a customer decides to leverage an optional API integration with an existing system, their IT team will likely need to be involved in that process. Typically, this involves setting up an end-to-end script that automatically pulls data from the customer’s home system, like HR Connect, and then pushes that data into Cayuse automatically.
We’re the only eRA software provider with an open status page providing real-time incident reports and 90-day historical metrics. Snapshots are taken every 30 minutes of all database servers to allow for immediate point-in-time recovery of systems and services.
